• +27 (0)10 300 7907
  • info@exsa.co.za

    Latest News

    CPA Provisions Re Non-refundable Deposits & Cancellation Fees – The Application Of Section 3: Purpose & Policy - March 10 2016 [280]

    This section strengthens the suggestion in the previous article that the common law is alive and well namely the choice of words addressing consumer behaviour:

    • encouraging responsible and informed consumer choice and behaviour’ [Section 3 (1)(e)]
    • the development of a culture of consumer responsibility’ [Section 3 (1)(f)]

    What is the benefit for suppliers?

    It means that a consumer cannot act recklessly and without due regard (i.e. irresponsibly) to common law principles discussed in the first article (i.e. the buyer and signatory beware) & then ‘rely on/call upon’ the CPA to ‘rescue’ him/her. However care should be taken by the supplier when dealing with consumers that fall into the following categories [Section 3 (1)(b)]:

    • low-income persons or persons comprising low-income communities;
    • live in remote, isolated or low-density population areas or communities; 
    • seniors or other similarly vulnerable consumers;

    Whose ability to read and comprehend any advertisement, agreement, mark, instruction, label, warning, notice or other visual representation is limited by reason of low literacy, vision impairment or limited fluency in the language in which the representation is produced, published or presented [READ WITH SECTION 40 (2) RE ‘UNCONSCIONABLE CONDUCT’]

    ‘WHAT TO DO’ GUIDELINE

    • Be aware of your rights as a supplier in the CPA
    • Know your traveler i.e. have they travelled before/to that country/destination; have they participated in the activity/rented a car; are they seniors, low-income & possible illiterate persons with special needs/language barriers?
    • ‘Walk’ the traveler through the documents & travel experience
    • Slow down – don’t rush the sale!
    • Get the traveler to acknowledge the explanatory discussion & issues addressed by signing or at least initialing relevant clauses/travel guidelines

    Source: Louis The Lawyer

    Search

    JOIN OUR ASSOCIATION TODAY

    And Start Contributing to the Events and Design Industry

    Website Feedback

    Overall, how well does our new website meet your need?

    EXSA I Women's Month Features

    31 August 2020

    In Honour of Exsa’s Women

    Scan Display built the largest...

    31 July 2020

    Scan Display designed and built Africa’s largest dedicated Covid-19 temporary hospital at the Cape Town International Convention Centre (CTICC) in Cape Town, South Africa. The South African exhibition, events and...

    It’s time for AFRICA; Spearhea...

    23 July 2020

    EXSA would Like to Congratulate Justin Hawes, Managing Director of Scan Display, on being elected as the first African President of IFES, the international Federation of Exhibition & Event Services....

    Scan Display’s MD elected glob...

    08 July 2020

    Scan Display’s Managing Director, Justin Hawes, has been elected President of the Brussels-based International Federation of Exhibition & Event Services (IFES) for 2021 and 2022. The appointment was made at...

    Scan Display offers temporary...

    29 April 2020

    Exhibition, events and display specialist, Scan Display, has a range of products and infrastructure solutions that are ideal for managing the COVID-19 health crisis. Traditionally, the company’s products and services...

    Exsa Newsletter

    About EXSA

    EXSA enables connections through the networking and communication of our Forums and via our website (www.exsa.co.za).

    Besides providing EXSA’s directory of members, an exhibitions calendar and news feed, the EXSA website also offers a wealth of knowledge and industry guidelines available to its members.

     

    Front

    Co Reg. No – 1988/001660/08

    Telephone: +27 011 620 3089

    E-mail: info@exsa.co.za

    © 2018 EXSA | Exhibitions and Events Association of Southern Africa . All Rights Reserved. Designed By Cartmell

    Search