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    Smartphone Terminals Explained

    With a recent surge in technological advances in the card payments industry over the past five years, smartphone paired payment platforms have become an extremely cost effective and popular choice for businesses.

    Convenient, Mobile and Affordable Payment Solution:

    So what makes these handy little devices different to a normal credit and debit card machine? The most obvious answer is price but there is so much more! Besides being a more cost effective platform for small businesses to accept card payments, smartphone terminals are slowly but surely revolutionising the way businesses accept payments.

    Before we get into that, let’s first talk about the machines themselves. There are various forms of mobile payment platforms that can either make use of a terminal which connects with your smart device via Bluetooth, the audio jack or through your charging port. Then there are platforms which allow customers to scan a QR code through an app that has their bank details stored on it in order to make payment. Lastly, there are online platforms that merchants can access and enter cardholders’ details and accept payment by means of a payment gateway.

    There are a few things that you should be mindful of when looking at getting a smartphone terminal for your business. Here are the most important questions to ask:

    Can my customers pay conveniently? QR code platforms work wonders when your customers already have the app installed on their smartphone and card details registered but if you are busy and a customer has not registered for such an option or do not own a smart phone to register, this can create quite a dilemma. The probability of closing the sale drops to a similar level as if the customer had left to go and draw money. Any business owner knows that the last thing that you want as a merchant is a disgruntled customer.

    What happens if the device breaks? What warranty period do I have? It is important to know whether you will need to buy a new one every time or is there a warranty in place. In our experience these are entry level devices and they usually cannot be repaired when they break. Purchasing them outright can seem like a cost saver initially but can cost a lot in the long run.

    Can the device work with your phone and multiple other phones? Will you need to buy additional hardware? You need to know if the smartphone or tablet that you will be using is compatible with the device before you purchase it. It is also important that your device can work on multiple smart devices as you or your employees may need to use other phones from time to time. In our experience, some devices plug into the charging port of a smart phone which means you will need multiple extensions to use them with different phones. This can become costly if you have to pay for each type of extension and raises the risk of technical faults as well.

    What sort of support will you get from your supplier? More often than not, simply purchasing a device like this outright leaves you in the dark. It is crucial that you find the supplier with the most hands-on service to assist you when you are having technical difficulties. If you are exhibiting at an expo and your supplier cannot assist you on the same day, you stand to lose a very significant portion of your income!

    These questions show that opting for the free options or buying a device outright may end up costing you much more than you know!



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